Legal

Terms of Service

Last updated: [DATE — update before publishing]
This is a plain-language template. Have it reviewed by legal counsel before you rely on it. The wording below is honest and generic, but it is not legal advice and it is not tailored to your jurisdiction or business.

1. Agreement to terms

These Terms of Service set out the rules for using Voris — the platform that matches agencies with specialists and provides an operating system for running the work. By creating an account, signing in, or using any part of Voris, you accept these terms. If you are using Voris on behalf of an agency or a company, you confirm that you have the authority to bind that organisation, and that the organisation agrees to them too.

If you do not agree with any part of these terms, do not use Voris. Continuing to use the platform after we publish a change counts as acceptance of the updated terms, as described in section 11.

2. What Voris provides

Voris is made of two parts that share one login and one data model.

The first is the matching layer. You describe the work you need done; Voris proposes one to three qualified specialists rather than a long list of bids. We aim for fit, not volume.

The second is the operating system: a set of modules that cover how an agency runs day to day. The modules include, among others:

  • CRM and client relationships
  • Projects, tasks, and time tracking
  • Invoicing, payroll, and agreements
  • Team chat and AI-assisted workflows
  • Client portals

Modules can be turned on independently. Nothing requires the others, and you are never forced to adopt a module you do not need. Voris is a hosted service: we run the infrastructure, maintain the software, and make it available through a web browser. We do not guarantee that any feature will be available forever, and we may add, change, or retire features as the product evolves.

3. Accounts & access

You are responsible for keeping your account credentials secure and for everything that happens under your account. Tell us promptly if you believe an account has been compromised or used without permission.

Within a workspace, you control who can join and what they can see. You are responsible for setting permissions appropriately — who can read a client record, who can send an invoice, who can change payroll. Voris gives you the tools; the decisions are yours.

You must be old enough to form a binding contract in your jurisdiction to use Voris, and you may not create an account if you have been previously removed by us.

4. Acceptable use

You agree not to misuse Voris. Without limiting the general principle, you will not:

  • Access or attempt to access data that your permissions do not allow.
  • Use Voris to store, send, or process material that is unlawful where you or we operate.
  • Interfere with the service, its security, or the experience of other users — including by attempting to overload, reverse-engineer, or probe the platform.
  • Use a module, such as invoicing or payroll, in a way that misrepresents financial or tax information to third parties.
  • Share your single sign-on credentials outside the people you have authorised in your workspace.

We may suspend or remove access for serious or repeated breaches, as set out in section 10.

5. Specialists & matches

Voris facilitates matches. We introduce agencies and specialists based on the requirements you give us, and we do our best to propose people who are genuinely suited to the work. We do not, however, employ the specialists, and we are not a party to the work itself.

The engagement — the scope, the price, the deadlines, the quality of the delivery — is a relationship between you and the specialist. You are responsible for agreeing the terms of that work, managing it, and paying for it. Voris provides the place where the match happens and, if you use it, the place where the work is tracked.

Where a delivery guarantee applies to a match, it is a summary of the protection offered for that specific engagement and is described separately at the point of booking. The guarantee does not make Voris the deliverer of the work, and its scope and limits are those set out in the guarantee terms at the time, not in this document.

6. Fees & billing

Each module is priced and billed independently. You turn on what you need and pay for that; turning a module off stops the charge for it. There is no bundling and no seat minimum beyond what is stated for a given module.

For matches, Voris charges a platform fee at the point a match is confirmed. The amount is shown to you before you confirm, so you see the full cost up front.

Fees are billed in the currency and on the cycle described in your account. Unless a written agreement says otherwise, fees are not refundable once a billing period has started. If you believe a charge is wrong, contact us promptly and we will look into it.

7. Intellectual property

Voris — the name, the logo, the software, the design, and the way the modules are built — belongs to us or to our licensors. You get a limited right to use the service while your account is in good standing, and no more. You may not copy, resell, or rebrand the platform.

Your content stays yours. The clients, projects, hours, invoices, messages, and files you put into Voris remain your property and the property of whoever owns them. We process that content only to provide the service to you, as described in our privacy policy.

Where a specialist produces work for an agency through a match, ownership of that work is governed by the agreement between the agency and the specialist. Voris does not take ownership of deliverables and does not transfer intellectual property rights between parties.

8. Data & privacy

We handle your data carefully and only as needed to run the service. The detail of what we collect, why we keep it, how long we keep it, and the choices you have is set out in our Privacy Policy, which forms part of these terms by reference.

You can export much of your data from Voris, and you can ask us to delete it in the circumstances described in the privacy policy. We will not sell your data, and we will not share it with third parties for their own marketing.

9. Disclaimers & limitation of liability

Voris is provided to help you run an agency and find specialists. We work hard to keep it reliable and accurate, but the service is provided "as is" and "as available." We do not promise that it will be uninterrupted, error-free, or that it will meet every need you have.

To the fullest extent the law allows, Voris is not liable for indirect, incidental, or consequential losses — including lost revenue, missed deadlines, or the cost of re-doing work — arising from your use of the platform or a match made through it. Because the work itself is between you and the specialist, the specialist is responsible for their delivery, not Voris.

Where the law does not allow us to limit liability — for example for death or personal injury caused by negligence, or for fraud — those limits do not apply. Where limits are allowed, our total liability for claims related to Voris is capped at the amount you paid us in the twelve months before the claim arose.

10. Termination

You can stop using Voris at any time. You can close your account from your workspace settings, and we will guide you through exporting your data first so you do not lose it.

We can suspend or close an account if these terms are seriously or repeatedly broken, if an account is inactive for an extended period, or if we are required to by law. Where we can, we will give you notice and a chance to fix the problem before we act.

When an account ends, the parts of these terms that make sense to survive — such as who owns what, and the limits on liability — continue to apply.

11. Changes to these terms

We may update these terms as Voris grows and as the law changes. When we do, we will publish the new version and update the "last updated" date at the top of this page. For changes that materially affect your rights, we will try to tell you in advance — for example by email or an in-product notice.

If you keep using Voris after a change takes effect, you are treated as having accepted the updated terms. If a change is not acceptable to you, your option is to stop using the service and close your account, as described in section 10.

12. Contact

If you have questions about these terms, or about your use of Voris, you can reach us through the contact page. We are happy to clarify anything that is unclear, and to hear where the wording could be plainer.

These terms are a template, not a final legal document. Before you rely on them for your own agency or specialist practice, have them reviewed by a lawyer who knows your jurisdiction.